Free Form

December 26, 2005

Re: 2002 Lexus ES300

Dear Scott,

Words cannot begin to express the appreciation and gratitude my family and I have for the personal service you extended to me during my recent purchase. Like most people, I felt that making a purchase over the internet was a risky endeavor. But you showed that with patience, research and a little “thinking out of the box” the experience can prove to be a rewarding one.

I was never one for conducting business with strangers or for that fact with a business site unseen. You demonstrated a feel for the buyer’s anxiety and never let it become a factor with negotiations. From emailing the documents to setting up the wire transfer, I never sensed any unscrupulous thoughts or practices. This is coming from someone who spent over four years selling cars. Your business acumen made for a very smooth transaction.

Upon arrival to Birmingham, I was given a courtesy shuttle to your dealership from the airport. As fate would have it, my interest in the car that I came to pick up shifted to another vehicle of the same make. Mind you, this was after the VIN# was recorded by my lender and the money wired for the initial vehicle. Your instructions were, “go drive it and if you like it, we will work it all out!” I ended up purchasing the car after driving it. In most cases, the deal would have fallen apart there because most dealers hate surprises. This was not to be the case with Donohoo Auto. On top of the rain filled day, the vehicle switch, or the trip to the local Lexus Dealer to have an inspection, you still game me a full tank of gas for the journey back to Columbus, Ohio and made me feel like I was the most important customer of the day.

Also, a little update, when I arrived back in Columbus I scheduled an appointment to have the warranty repair done on the car. I told the service writer to check into the little shaking on the front end when I brake. When I picked my car up, the warranty work was done on the gear light, and they replaced the rotors and pads on the front end at no charge! What a bargain! I can’t stop praising the decision to purchase the vehicle from Donohoo. If I can ever provide a personal testimony to any of your customers please feel free to look me up!

Sincerely,

J Anthony Josey

Columbus, OH

Scott,

I loved the car driving back! It was a really nice driving back; I got back about 5am this morning.

You ask that I send you a request for the $450

Refund of deposit: $250

Also $200 for picking the car (not $300 since you purchased my ticket)

I will drop you some positive feed back later tonight.

Bobby

Dear Pete:

I just wanted you to know that I received the check. I would like to thank everyone involved in this sale. My son is sooooo happy in this vehicle. I hope that at last all of the kinks have been worked out and except for maintenance this car will have a long life ahead of it. Again, thank you and hopefully the green coolant did not do any damage to the vehicle. Please wish everyone on your staff a Happy Thanksgiving, especially Scott and Jay.

Sincerely,

Cynthia Christiansen

Hi Chris,

One of the other account managers here was surfing the net and saw this message board thread with your name on it. Looks like your buyer had nothing but great things to say about you guys.

http://forums.vwvortex.com/zerothread?id=1883089

Let me know if you have any questions. Congrats!

Scott,

I just wanted to thank you for your cooperation through this purchase.

Like you said I know sometimes things arise. I truly do love the car. I really have never dealt with such fine customer service. Thanks again.

Hello Chris

I received the Passat today and I am very satisfied with it!

Once I clean it, it will have its beautiful blue color back...

This process and the service and communication with everybody was excellent and I will buy again from you if we have a need in the future!

I just left feedback for you on eBay, kindly do the same for me if you are also satisfied.

Thanks for everything!

Frank

Hi Chris !

Thanks for your follow-up and sorry for not getting back to you sooner.

I talked to Scott last week to let him know, that the Passat got here safe and sound.

Everything worked out as planned. The car arrived within a week of payment (on Friday 4/8/05) and I'm very happy with my purchase. It looks and drives great. No problems whatsoever. I wouldn't hesitate to purchase another car from you guys and would definitely recommend you to friends.

The truck driver (George Wagner of Wagon Masters) spoke very highly of you and your operation, and was just as happy as I was to have dealt with you.

Speaking of the driver, he called me when he was about 2 hours from my location, which was fine with me, because I couldn't wait to get my hands on the car. After we figured out, that he wouldn't be able to get his truck up to my house (I live on a hillside with narrow, winding roads leading up),he looked for a good place in the area to park his truck and unload the vehicles parked behind my car, as well as the Passat. .When I went to meet him, he had his big rig parked literally in the middle of Pacific Coast Highway and had already met the local Sheriffs, who told him just to be safe when unloading the truck. He called them "very nice boys" :-)

He was a great guy to meet and he got my car here without any scratches or dents. Say "hi" to him the next time he picks up a car!

Thanks again for the very easy transaction and the great car!

Henning Bartel

PS: I left feedback for you on eBay

Thanks a million Scott. You the man. I am looking forward to getting my 2002 A6!!

Thanks for all of your help.

Regards,

Kevin Moroney

August 29, 2005

Dear Joe,

I hope all is well. I have a request regarding the conference in October. I would love to tag Donohoo Auto Sales as the "Comeback Kids" and invite them to attend the Ultimate conference. Their quick turn-around is a great story! It was just June of last year that I received notice that Donohoo Auto would be canceled due to low contract sales and a high claims ratio (over 70%). Knowing that Chris Donohoo was getting ready to move his lot and had hired a full-time finance manager, I requested some more time. I worked with Scott Neal, his new manager, on how to present and market our warranty program. In just a little over a year, they have become a top producer for me!

At the end of 2004, they had sold a total of 54 contracts and their claims ratio was down to 41%. Through July 31, they have already sold 94 contracts in 2005 and their claims ratio is only 12%. I would love to recognize them for that! Let me know what you think. I look forward to hearing back from you.

Thank you,

Linda Evans

Please let Scott and Chris know that positive feedback has been left for our recent purchase of the 2001 Silver VW Golf (eBay Item #4566387419). It was a pleasure doing business with you. We look forward to doing business with you again in the future.

Thanks,

Mike and Marsha Lockman

Merry Christmas

Merry Christmas

Merry Christmas

Merry Christmas

Merry Christmas

Merry Christmas

from the McCranels!!!

Camilla, bebe and scott