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FAQ
Why should I purchase a used vehicle versus a new one?
When you purchase a new vehicle and drive it off the dealership lot, you've made it a used car. Every make of vehicle depreciates at this point - a minimum of about 10% to 12% immediately and then continually throughout the first year. A $100,000 vehicle will normally depreciate 30% by the end of the first year. When you buy a pre-owned car, still under full factory warranty, and some with as few as 7,000 miles, there is very little depreciation. It adds up to the huge savings! Simply put: Let someone else take the big depreciation!
Do you take trade-ins?
Yes! Not only do we sell used cars, but we will also buy yours, regardless of its age, mileage, or condition. Setting up an appointment isn't necessary, and we'll appraise your car for free in as little as 45 minutes. We back each appraisal with a written offer that we will honor even if you don't buy a car from us. Please go to our Sell Us Your Car page if you would like to get feedback on the value of your trade-in vehicle.
Do you sell vehicles to purchasers located outside of the United States?
Yes, we sell vehicles to purchasers all over the world - Canada, Dubai, Germany, Spain, Japan and more! Because we sell to car buyers all over the world, we will gladly connect you with a company that handles international shipping transactions.
Are the prices listed on eBay different than those listed on your website?
No, they are exactly the same. We use the same inventory feed for our website and our eBay listings.
Are the prices listed online different than those listed on the car?
No, they are exactly the same. The price online is the price of the car.
What is your bottom line on this vehicle?
When you account for condition, colors, mileage, and options, we are usually priced well within the market. With the quality of car that we are known to deliver, you will agree that we have already priced this car to sell.
Do you have owner's manuals, keys and floor mats on every vehicle?
We have the original owner's manuals, keys and floor mats for most of our vehicles. Please refer to the pictures in the vehicle's listing to see exactly what items come with the vehicle.
The car I am looking for is not currently in your inventory. Can you find it for me?
We can try! Our Vehicle Notification System will automatically inform you via email when we list new inventory that fits your criteria. So whether you are a previous customer looking to upgrade, or one of our long list of dealers/brokers/leasing agents hunting that perfect used vehicle for your customer - there is simply no better way to stay in-the-know! Please go to our Vehicle Finder page and let us know the details of your dream car! We will do what we can to find it for you.
Can you provide a CARFAX and AutoCheck report on your vehicles?
We offer both the CARFAX report as well as the AutoCheck report. Ask your SalesPro for a copy. All reports are also available for you to view for free at the vehicles' listing on our website.
This car is still under factory warranty; why should I buy an extended service contract now?
Service contracts are similar to life insurance in that the young ones, with the least amount of miles, are eligible for the best coverage for less cost. As the vehicle gets older and has more miles, not only will the coverage available change but the cost is also higher. The extended service plan is transferable, if you sell your vehicle of you can receive a prorated refund if you trade the vehicle in. Many people always have the good intention to purchase the extended service plan later but they get busy with their daily lives and simply forget, until that day when something stops working properly and then it's too late. You can take advantage of financing it in with your vehicle at the time of purchase making extremely more affordable.
Does DonohooAuto provide a warranty?
No, DonohooAuto does not provide a warranty. Most of our vehicles have a manufacturer's warranty that will transfer to the new owner. You can also purchase an extended warranty.
Should I purchase an extended service agreement on my new vehicle?
If you are purchasing a vehicle that you plan on owning after the factory warranty runs out we highly recommend purchasing the optional extended service agreement and here's why:
Does DonohooAuto inspect their vehicles before they sell them?
Yes, we inspect our vehicles when they arrive at the dealership. However, we recommend you take any car out of warranty on a pre-buy inspection before you purchase.
Does DonohooAuto change the oil on their vehicles?
If the vehicles needs an oil change, yes, we will change the oil. We suggest starting your own service records once you have purchased the vehicle.
I have the ability to pay cash... why should I finance?
Vehicles are typically a depreciating asset and it is usually wise to finance items that will depreciate and invest you "hard earned cash" into something that will appreciate. Many of our banks and credit unions offer very low interest rates that make you able to earn more interest than you pay on the financing of the vehicle so you can actually make a profit by financing. It is a great way to "force" you to save the amount of your monthly payment each month. Our finance department will assist you in placing your loan and making it a very simple and effortless process.
Do you do in-house financing (buy here, pay here)?
No, but we do work with several banks and lenders. You can fill out the credit application on our website and our financing department will be in touch with you regarding financial options.
I have my own financing. Why should I use DonohooAuto financing sources?
Sometimes it is wise to keep either your line of credit at your personal bank or your liquid cash reserves open in the event an emergency should arise. We have several banks as well as credit unions that compete with each other in order to get your business, which translates into lower raters and better terms that you can typically get on your own. You can let DonohooAuto do all your work for you so you don't have to spend a half day at your bank arranging your own financing and you can take deliver as soon as the paperwork is done.
How do I apply for financing?
To apply for financing please visit the financing section of our website.
How does DonohooAuto handle the shipment of my vehicle?
We provide shipping within the continental United States. Should a customer need delivery of a vehicle with special circumstances, please contact your SalesPro and we will try to make suitable arrangements.
Do you ship to Canada or Mexico?
We are able to ship only to the border.
Can you ship overseas?
If you need international shipping, we will gladly connect you with a company that handles these transactions. We will deliver vehicles to a dock at which point the customer will work with a shipping company to handle the shipment of the vehicle overseas themselves.
What is the average shipping cost per vehicle?
Cost for shipping varies depending on distance. Please check with your SalesPro for an estimate.
Is my deposit refundable?
No. If you get here and we have misrepresented the car we will gladly refund you or you can transfer your deposit to another vehicle.
Do I pay state of Alabama taxes?
Alabama residents will have to pay Alabama taxes. If you are registering your vehicle outside of the state of Alabama, you will pay applicable taxes for that state.
What is the Alabama tax when purchasing a vehicle?
Alabama state tax on vehicle purchases is 3.375%.
What is your dealer fee?
The DonohooAuto dealer fee is $150.
Where in Alabama are you located?
Our dealership is located in Pelham, a suburb of Birmingham, on Helena Road. We're very close to downtown Birmingham, Hoover, Vestavia Hills, and Trussville. For a map and driving drections, please visit our Contact Us page.
What are your hours of operation?
We are open Monday through Saturday, from 9 a.m. to 7 p.m..
How far from Birmingham International Shuttlesworth Airport is your dealership?
Our showroom is approximately 20 miles from Birmingham International Shuttlesworth Airport (BHM). Click here for easy directions using Google™.
Why should I purchase a used vehicle versus a new one?
When you purchase a new vehicle and drive it off the dealership lot, you've made it a used car. Every make of vehicle depreciates at this point - a minimum of about 10% to 12% immediately and then continually throughout the first year. A $100,000 vehicle will normally depreciate 30% by the end of the first year. When you buy a pre-owned car, still under full factory warranty, and some with as few as 7,000 miles, there is very little depreciation. It adds up to the huge savings! Simply put: Let someone else take the big depreciation!
Do you take trade-ins?
Yes! Not only do we sell used cars, but we will also buy yours, regardless of its age, mileage, or condition. Setting up an appointment isn't necessary, and we'll appraise your car for free in as little as 45 minutes. We back each appraisal with a written offer that we will honor even if you don't buy a car from us. Please go to our Sell Us Your Car page if you would like to get feedback on the value of your trade-in vehicle.
Do you sell vehicles to purchasers located outside of the United States?
Yes, we sell vehicles to purchasers all over the world - Canada, Dubai, Germany, Spain, Japan and more! Because we sell to car buyers all over the world, we will gladly connect you with a company that handles international shipping transactions.
Are the prices listed on eBay different than those listed on your website?
No, they are exactly the same. We use the same inventory feed for our website and our eBay listings.
Are the prices listed online different than those listed on the car?
No, they are exactly the same. The price online is the price of the car.
What is your bottom line on this vehicle?
When you account for condition, colors, mileage, and options, we are usually priced well within the market. With the quality of car that we are known to deliver, you will agree that we have already priced this car to sell.
Do you have owner's manuals, keys and floor mats on every vehicle?
We have the original owner's manuals, keys and floor mats for most of our vehicles. Please refer to the pictures in the vehicle's listing to see exactly what items come with the vehicle.
The car I am looking for is not currently in your inventory. Can you find it for me?
We can try! Our Vehicle Notification System will automatically inform you via email when we list new inventory that fits your criteria. So whether you are a previous customer looking to upgrade, or one of our long list of dealers/brokers/leasing agents hunting that perfect used vehicle for your customer - there is simply no better way to stay in-the-know! Please go to our Vehicle Finder page and let us know the details of your dream car! We will do what we can to find it for you.
Can you provide a CARFAX and AutoCheck report on your vehicles?
We offer both the CARFAX report as well as the AutoCheck report. Ask your SalesPro for a copy. All reports are also available for you to view for free at the vehicles' listing on our website.
This car is still under factory warranty; why should I buy an extended service contract now?
Service contracts are similar to life insurance in that the young ones, with the least amount of miles, are eligible for the best coverage for less cost. As the vehicle gets older and has more miles, not only will the coverage available change but the cost is also higher. The extended service plan is transferable, if you sell your vehicle of you can receive a prorated refund if you trade the vehicle in. Many people always have the good intention to purchase the extended service plan later but they get busy with their daily lives and simply forget, until that day when something stops working properly and then it's too late. You can take advantage of financing it in with your vehicle at the time of purchase making extremely more affordable.
Does DonohooAuto provide a warranty?
No, DonohooAuto does not provide a warranty. Most of our vehicles have a manufacturer's warranty that will transfer to the new owner. You can also purchase an extended warranty.
Should I purchase an extended service agreement on my new vehicle?
If you are purchasing a vehicle that you plan on owning after the factory warranty runs out we highly recommend purchasing the optional extended service agreement and here's why:
- Even though the vehicles we sell are the very best engineered vehicle in the world they still have many moving parts and very sophisticated electronics that can probably fail at some point that our exclusionary service plan would pay for with small deductible.
- Some service contracts can go up to 72 months.
- The service plan will pay for both parts and labor.
- You can take your vehicle to any ASE certified repair facility nationwide.
- The service contract is transferable adding tremendous re-sale value or can be canceled at anytime and a refund will be issued for any unused portion.
- It will provide peace of mind should something go wrong and keep you from having a "bad day."
Does DonohooAuto inspect their vehicles before they sell them?
Yes, we inspect our vehicles when they arrive at the dealership. However, we recommend you take any car out of warranty on a pre-buy inspection before you purchase.
Does DonohooAuto change the oil on their vehicles?
If the vehicles needs an oil change, yes, we will change the oil. We suggest starting your own service records once you have purchased the vehicle.
I have the ability to pay cash... why should I finance?
Vehicles are typically a depreciating asset and it is usually wise to finance items that will depreciate and invest you "hard earned cash" into something that will appreciate. Many of our banks and credit unions offer very low interest rates that make you able to earn more interest than you pay on the financing of the vehicle so you can actually make a profit by financing. It is a great way to "force" you to save the amount of your monthly payment each month. Our finance department will assist you in placing your loan and making it a very simple and effortless process.
Do you do in-house financing (buy here, pay here)?
No, but we do work with several banks and lenders. You can fill out the credit application on our website and our financing department will be in touch with you regarding financial options.
I have my own financing. Why should I use DonohooAuto financing sources?
Sometimes it is wise to keep either your line of credit at your personal bank or your liquid cash reserves open in the event an emergency should arise. We have several banks as well as credit unions that compete with each other in order to get your business, which translates into lower raters and better terms that you can typically get on your own. You can let DonohooAuto do all your work for you so you don't have to spend a half day at your bank arranging your own financing and you can take deliver as soon as the paperwork is done.
How do I apply for financing?
To apply for financing please visit the financing section of our website.
How does DonohooAuto handle the shipment of my vehicle?
We provide shipping within the continental United States. Should a customer need delivery of a vehicle with special circumstances, please contact your SalesPro and we will try to make suitable arrangements.
Do you ship to Canada or Mexico?
We are able to ship only to the border.
Can you ship overseas?
If you need international shipping, we will gladly connect you with a company that handles these transactions. We will deliver vehicles to a dock at which point the customer will work with a shipping company to handle the shipment of the vehicle overseas themselves.
What is the average shipping cost per vehicle?
Cost for shipping varies depending on distance. Please check with your SalesPro for an estimate.
Is my deposit refundable?
No. If you get here and we have misrepresented the car we will gladly refund you or you can transfer your deposit to another vehicle.
Do I pay state of Alabama taxes?
Alabama residents will have to pay Alabama taxes. If you are registering your vehicle outside of the state of Alabama, you will pay applicable taxes for that state.
What is the Alabama tax when purchasing a vehicle?
Alabama state tax on vehicle purchases is 3.375%.
What is your dealer fee?
The DonohooAuto dealer fee is $150.
Where in Alabama are you located?
Our dealership is located in Pelham, a suburb of Birmingham, on Helena Road. We're very close to downtown Birmingham, Hoover, Vestavia Hills, and Trussville. For a map and driving drections, please visit our Contact Us page.
What are your hours of operation?
We are open Monday through Saturday, from 9 a.m. to 7 p.m..
How far from Birmingham International Shuttlesworth Airport is your dealership?
Our showroom is approximately 20 miles from Birmingham International Shuttlesworth Airport (BHM). Click here for easy directions using Google™.
